Danbury's 311 system is operating 24 hours a day, 7 days a week from their relocated center in the Danbury Police Station. 311 is a non-emergency call system that provides a streamlined method for citizens to gain information or report issues and concerns regarding City services.
Mayor Mark Boughton says the torrential rain last week tested the limits of the operators, because the system got a little inundated. Boughton says they logged 40 calls in a minute and a half with flooding concerns.
Boughton says the roll out has gone relatively well.
Calls needing additional City research or resources will enter an automated escalation process. Residents can then expect a call from City representatives with the status of resolution.
The number is 203-744-4311 from a cell phone.