State Department of Motor Vehicles Commissioner Michael Bzdyra announced that an in-depth review of agency operations is being made in an effort to reduce wait times at branch offices.
The DMV will first review passenger car, commercial vehicle and boat registration processes. Around 3pm yesterday, the wait times at the Danbury branch were half an hour for licence and ID card renewals, but more than an hour and a half for registration services. There were only 15 people in line waiting for registration services at that time.
Bzdyra says a recent survey of almost 1,300 DMV customers found about 70-percent felt the average wait time of an hour is too long. Bzdyra says he agrees, and will work to cut that down as much as possible.
The overall review is expected to take about 6 months.