New efficiency measures are being rolled out to state Department of Motor Vehicle branch offices around Connecticut based off a pilot program in two branches. Governor Dannel Malloy says there are more conveniences through time-saving measures and the loosening of certain requirements. Long wait times arose at DMV branches following shut down for a computer replacement and modernization effort which was rife with delays and technical glitches.
At the pilot program branches, Malloy says there was a 10 percent reduction in the number of repeat visits that are needed as the result of form changes and the elimination of red tape.
The branch offices saw significant changes in wait times during the month of November compared to the same month the previous year, with a 13-percent drop in wait time at the Danbury branch. The wait time last November was about 51 minutes. Last month it was a 44 minutes.
Three changes are being implemented. A customer advocate will check all paperwork and compliance requirements after customers have a quick ticket to ensure that customers are fully prepared. The Quick Ticket service gives customers a number as soon as they arrive at the DMV. All branch doors will open 15 minutes early, with advocates reviewing paperwork for as many customers as possible to smooth out the early morning peak volume. Malloy says that will allow all employees to serve customers as soon as the offices formally open.