Wilton State Senator Toni Boucher is commending the Department of Motor Vehicles on dramatically reducing customer wait time.  She noted that having Voya Financial COO Judeen Wrinn as Deputy Commissioner has helped bring about positive changes.  Wrinn has brought in a best practice from the business world known as process reengingeering. 

Boucher says this will increase efficiency, reduce costs, and improve service. 

Boucher said she will continue to monitor the performance of DMV branches to ensure customers’ needs are being met, noting that there are still branches where wait times exceed an hour.  Boucher says she understands that some efficiency measures are still being rolled out, but she looks forward to hearing about a further reduction in wait times.