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Brookfield Police transition to new 911 call system

Brookfield Police have transitioned to a new 911 call system.  The Department is now using the State of Connecticut NG911 System.  It provides updated software and hardware for answering 911 Calls--reporting Emergencies for Police, Fire and Ambulance. 


Enhanced Call Mapping Capabilities are also a new feature of the system, which will provide Brookfield Emergency Dispatchers with improved tools to guide first responders to the scene of an emergency.  Future enhancements will allow for texting and images to be a part of 911 Emergency Calls. 


Over the past few weeks, all Brookfield Police Department Dispatchers and Police Administrators received training in the operation of the new system.   


Police officials say the transition was seamless and without interruption of Emergency Telecommunications Services to Brookfield.