Connecticut is one of only a handful of states to roll out a Text-to-911 feature statewide.  The capability is part of the state’s new Next Generation Emergency Telecommunications System. 

Text-to-911 provides residents with the ability to send a message from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call, such as during a home invasion, an act of domestic violence, or active mass shooting, and also during medical emergencies that render a person incapable of speech.  Text-to-911 is specifically intended for individuals who are deaf, hard of hearing, or have a speech disability. 

Officials are cautioning residents that voice calls to 9-1-1 remain the best and fastest way to contact emergency services.

To use Text-to-911, enter the numbers “911” in the “to” or “recipient” field on a mobile phone or other handheld device.  Text a brief message that includes the exact location of the emergency and whether police, fire or ambulance services are needed.  After that, answer questions and follow instructions from the 9-1-1 call center.