There are some changes at the DMV and more coming down the road. Commissioner Sibongile “Bongi” Magubane says they've identified some of the issues leading to long wait times or people needing to have return visits.
Over the years more services have been put online, but there wasn't much notice about it some customers don't know they can accomplish some tasks from the comfort of home. Magubane says another issue is that there have been changes to what forms or documents people need to accomplish some services at branch offices.
On that front, she says there are now people at the door double checking that residents have the right information to complete their transaction.
She also wants to improve safety for employees, acknowledging that it can be a tense working environment. After the 90 days goals, Magubane wants to look at technology. 5 years from now, she wants to be able to email people notifying them of an expiring license or registration--and have the customer take a picture of license, insurance and registration.
She wants to find technology to have real verification so people don't have to go to a branch office. Magubane says the technology exists, but there are some security issues to address.