Today is the first day people 65 and older are able to book appointments in Connecticut for a COVID-19 vaccine. Ridgefield officials say there are some steps in the process that can be confusing. They point out that the email address must be all lowercase and can not contain dashes. People signing up on the actual VAMS site should say NO when asked if you registered because the other form was a request to register. Ridgefield officials say in some cases, it could take several days for a response from the CDC. Certain clinics and times are designated for second dose only. Ridgefield does have a local helpline; open from 9am to 4pm daily. The five operators fielded 150 calls Tuesday alone with many taking extended time as they try to help navigate VAMS. The help line number is 203-431-2718. Founders Hall and Ridgefield Social Services are also assisting people.