As 2014 closes, there are some changes coming to the Danbury Police Department. Civilian dispatchers are being trained to fill the roles the officers currently hold. A new records management system was put in place earlier this year. A City Council member questioned Police Chief Al Baker about the perceived doubling of statistics.
Baker told the City Council this month about a new computer system that was put in place earlier this year that counts calls differently. He says they will see regular increases in various statistics. The computer aided dispatch system also included an automatic vehicle locator system for squad cars and electronic citation management. He says it will adjust itself when more data is obtained.
The City hired IXP Corporation to train civilians to dispatch emergency responders, which includes shadowing current dispatchers. Mayor Mark Boughton says those police officers and firefighters who are current dispatchers will return to fire service and the the streets.
IXP Corporation representatives gave a presentation to the City Council in July. Members asked for reassurance that IXP would be hiring local employees, who know the various oddities of the City including the streets that have the same name but end in road, and avenue or street and drive.