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Civilian dispatch in Danbury on track for police, fire departments

Phase one is underway in Danbury for the migration to a centralized civilian dispatch center for the Police and Fire departments.  Mayor Mark Boughton says starting this month, civilians are staffing the front desk operations of the Police Station.  By mid-February, the new Western Connecticut 911 dispatch center will go live. 


Boughton called it a huge culture change for the public safety system, and sets the stage for an eventual migration to a regional 911 call center.


Boughton says it represents a $1 million-per-year increase of proactive policing for the community. He says residents will see quicker response times by police, more traffic enforcement, and a greater emphasis on quality-of-life enforcement.


Financially, after an initial two- to three-year up-front investment, Boughton says taxpayers will see a significant savings driven by a reduction in overtime, and a reduction of staffing through attrition.

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Rich Valdes

Local Headlines