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Danbury Officer claims civilian 911 dispatch caused response delays to his ambush

A Danbury Police Officer who was ambushed and beaten in 2016 has filed a lawsuit against the private company responsible for the City's 911 dispatch center.  According to the Newstimes, the court records show 363 complaints were filed in Danbury against IXP in the first five months of operations in 2015. 

 

Officer Joe Pooler claims in the suit that the complaint illustrate a pattern of behavior that caused him to be hurt even more.  At the time of the incident, department officials reported that dispatchers assigned Pooler to respond his own assault and had location issues in getting information to other officers.

 

The New Jersey company was hired in a money saving move, with civilians manning the 911 system so officers could get back on the street. 

 

According to the filing in the lawsuit, the company knew of a number of issues and failed to properly train staff to fix them.  Pooler's attorney told the Newstimes that the volume of complaints elevates the issue from negligence to reckless indifference.

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