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Danbury launches new live chat feature on City website

Danbury has launched a new feature on the City's website.  The 311 service request system chat feature is aimed at inspiring proactive engagement between Danbury and residents.  The live chat is managed 24/7 by the 311 call center for residents put in a service request or have City-related questions answered. 


The live chat feature is available from both desktop and mobile. 


The online tool is a product of Zendesk, a global customer service software.  Of the top ten major cities in Connecticut, Danbury is the only municipality to feature a 24/7 live chat.  The City's new website, developed by Lumi Agency, launched earlier this summer. 


Many department pages are now equipped with “Frequently Asked Questions” sections.  They were added in an effort to reduce call volume and wait times within city offices. 

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Rich Valdes

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